{"id":90386,"date":"2023-08-01T01:04:10","date_gmt":"2023-08-01T05:04:10","guid":{"rendered":"https:\/\/devsite.adra.ca\/?page_id=90386"},"modified":"2025-09-30T12:37:19","modified_gmt":"2025-09-30T16:37:19","slug":"complaints","status":"publish","type":"page","link":"https:\/\/adra.ca\/fr\/complaints\/","title":{"rendered":"Signaler un probl\u00e8me"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90386\" class=\"elementor elementor-90386\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5500911 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5500911\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b43ffd\" data-id=\"4b43ffd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b99d794 e-transform elementor-widget elementor-widget-heading\" data-id=\"b99d794\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-3,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report a Concern<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b2758 elementor-widget elementor-widget-text-editor\" data-id=\"c5b2758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ADRA Canada is committed to maintaining high ethical standards and legitimate practices and wishes to encourage the identification and prevention of any misconduct that may affect this commitment.<a href=\"https:\/\/adra.ca\/wp-content\/uploads\/2024\/01\/ADRA-Canada-Complaints-and-Response-Mechanism-Policy-1-3.pdf\">\u00a0Read our complaints policy.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04328b0 elementor-widget elementor-widget-heading\" data-id=\"04328b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-decfa62 elementor-widget elementor-widget-text-editor\" data-id=\"decfa62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Complaint submitted by phone, mail, email, web-form, or in person.<\/li><li>Received by Complaints Officer.<\/li><li>Complaint acknowledged within 2 business days.<\/li><li>Complaint forwarded to appropriate reviewer(s) within 2 business days.<\/li><li>Appropriate action(s) determined within 5 business days.<\/li><li>Next steps and anticipated timeline communicated with complainant (unless anonymous).<\/li><li>Resolved<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b8a793 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b8a793\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-31c7d36\" data-id=\"31c7d36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45740cf elementor-widget elementor-widget-shortcode\" data-id=\"45740cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"frm_forms  with_frm_style frm_style_adra-brand\" id=\"frm_form_8_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_contact2\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">File Complaint<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"8\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_8\" id=\"frm_hide_fields_8\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact2\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_8\" name=\"frm_submit_entry_8\" value=\"8c229f8b2a\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/90386\" \/><div id=\"frm_field_73_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n    <label for=\"field_9jv0r12\" class=\"frm_primary_label\">Please state the nature of your complaint below.  Please provide as complete of a description as possible to allow us to appropriately address your concern.  \r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[73]\" id=\"field_9jv0r12\" rows=\"5\"  data-reqmsg=\"Please state the nature of your complaint below.  Please provide as complete of a description as possible to allow us to appropriately address your concern.   cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please state the nature of your complaint below.  Please provide as complete of a description as possible to allow us to appropriately address your concern.   is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_74_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top\"> <\/h3>\r\n<div id=\"frm_desc_field_ikiu6\" class=\"frm_description frm_section_spacing\">If you wish to remain anonymous, you may leave the contact information fields blank. Please note that we will be unable to provide you with feedback or communicate with you further. If you would like to receive feedback or for ADRA to get in touch with you, please fill in the fields below.<\/div>\r\n\r\n<div id=\"frm_field_75_container\" class=\"frm_form_field form-field  frm_top_container frm_first frm_half\">\r\n    <label for=\"field_qh4icy2\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_qh4icy2\" name=\"item_meta[75]\" value=\"\"  data-sectionid=\"74\"  placeholder=\"First Name\" data-invmsg=\"Name is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_76_container\" class=\"frm_form_field form-field  frm_hidden_container frm_half\">\r\n    <label for=\"field_ocfup12\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_ocfup12\" name=\"item_meta[76]\" value=\"\"  data-sectionid=\"74\"  placeholder=\"Last Name\" data-invmsg=\"Last is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_77_container\" class=\"frm_form_field form-field  frm_top_container frm_full\">\r\n    <label for=\"field_29yf4d2\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_29yf4d2\" name=\"item_meta[77]\" value=\"\"  data-sectionid=\"74\"  placeholder=\"Email\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_78_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_htz2u\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_htz2u\" name=\"item_meta[78]\" value=\"\"  data-sectionid=\"74\"  placeholder=\"Phone\" data-invmsg=\"Phone is invalid\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_79_container\" class=\"frm_form_field form-field  frm_top_container frm_full\">\r\n    <label for=\"field_6agzw\" class=\"frm_primary_label\">\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_6agzw\" name=\"item_meta[79]\" value=\"\"  data-sectionid=\"74\"  placeholder=\"Address\" data-invmsg=\"Subject is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<\/div>\n<div id=\"frm_field_81_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label  class=\"frm_primary_label\">reCAPTCHA\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <div  id=\"field_3cjq9\" class=\"frm-g-recaptcha\" data-sitekey=\"6Lf9yHwqAAAAAOyoMySk_eE2knxwa8GXoiQm77zN\" data-size=\"invisible\" data-theme=\"light\"><\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_176_container\" class=\"frm_form_field form-field \">\n\t<div class=\"frm_submit\">\r\n\r\n<button class=\"frm_button_submit frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Submit<\/button>\r\n\r\n<\/div>\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_256_container\">\n\t\t\t<label for=\"field_2gran\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_2gran\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[256]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"JFMWblNPtC8u\/ek0WZZC8pemhIN5FrOG2SCVDiWDxabrHkMVh+OTAGOdHOrc1Gms\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"30\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fa37e09\" data-id=\"fa37e09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c7f04ea elementor-widget elementor-widget-heading\" data-id=\"c7f04ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Report a concern using one of these other methods.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a94f1 elementor-widget elementor-widget-heading\" data-id=\"75a94f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">By Phone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5063a3b elementor-widget elementor-widget-text-editor\" data-id=\"5063a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1.888.274.2372<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-537016e elementor-widget elementor-widget-heading\" data-id=\"537016e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">By Mail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-505b66a elementor-widget elementor-widget-text-editor\" data-id=\"505b66a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ADRA Canada<br \/>20 Robert St W<br \/>Newcastle, ON L1H 1H8<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab1e955 elementor-widget elementor-widget-heading\" data-id=\"ab1e955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">By Email<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37fc359 elementor-widget elementor-widget-text-editor\" data-id=\"37fc359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"mailto:complaints@adra.ca\">complaints@adra.ca<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f0cc11 elementor-widget elementor-widget-button\" data-id=\"9f0cc11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/adventist.alertline.com\/gcs\/welcome\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">File an Employee Complaint with Independent Agency<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Report a Concern ADRA Canada is committed to maintaining high ethical standards and legitimate practices and wishes to encourage the identification and prevention of any misconduct that may affect this commitment.\u00a0Read our complaints policy. Procedure Complaint submitted by phone, mail, email, web-form, or in person. Received by Complaints Officer. Complaint acknowledged within 2 business days. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-90386","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/pages\/90386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/comments?post=90386"}],"version-history":[{"count":0,"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/pages\/90386\/revisions"}],"wp:attachment":[{"href":"https:\/\/adra.ca\/fr\/wp-json\/wp\/v2\/media?parent=90386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}