Report a Concern
ADRA Canada is committed to maintaining high ethical standards and legitimate practices and wishes to encourage the identification and prevention of any misconduct that may affect this commitment. Read our complaints policy.
Procedure
- Complaint submitted by phone, mail, email, web-form, or in person.
- Received by complaints Officer.
- Complaint acknowledged within 2 business days.
- Complaint forwarded to appropriate reviewer(s) within 2 business days.
- Appropriate action(s) determined within 5 business days.
- Next steps and anticipated timeline communicated with complainant (unless anonymous).
- Resolved
Report a concern using one of these other methods.
By Phone
1.888.274.2372
By Mail
ADRA Canada
20 Robert St W
Newcastle, ON L1H 1H8
