Terms and Conditions

Our Commitment

ADRA Canada is committed to protecting the privacy of its donors, supporters, employees, and other stakeholders.  For more information on ADRA’s privacy policies, please see our Privacy and Security Statement.

Your donation is symbolic and represents a contribution to the entire mission of ADRA. At least 90 percent of any designated gift will directly support Board-approved work in that area. When any need or project goal has been met, extra funds will be used in areas of greatest need.

Terms of Use

The content and data found on this website, including images, are property of ADRA Canada and may not be redistributed, copied, or modified, without express written permission.  If you would like to publish information that you find on our website, please send your request to StayInTouch@adra.ca. When text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears on the page.

Throughout our Web pages, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organizations, views, or accuracy of the information contained on other servers. Creating a text link from another website to our site does not require permission.

From time to time, the information displayed on ADRA Canada websites may be incorrect or incomplete.  By using this site you agree to hold harmless ADRA Canada for any damages resulting from these errors or omissions.

Refund and Cancellation Policy

One-Time Donations

ADRA Canada is grateful for every donation we receive and we are committed to using your gift responsibly to support our humanitarian mission. If you believe a donation was made in error, please contact us within 30 days of the transaction date. We will review your request and, where appropriate, issue a full refund to the original payment method. Refunds will be processed within 10 business days of approval.

Recurring Donations

You may cancel a recurring (monthly or annual) donation at any time by contacting ADRA Canada at least 5 business days before your next scheduled payment date. Cancellation requests received after this window may result in one additional payment being processed; in such cases, a refund of that payment may be requested in accordance with this policy.

To cancel or modify a recurring donation, please contact us using the information provided below, or log in to your donor account on the ADRA Canada website.

Designated Gifts

Donations designated to a specific project or fund are applied in accordance with ADRA Canada’s gift designation policy. If a project is fully funded or discontinued, your gift will be redirected to the area of greatest need, consistent with our charitable mandate. Refunds of designated gifts are assessed on a case-by-case basis.

Non-Refundable Circumstances

The following donations are generally not eligible for refunds:

• Donations made more than 30 days prior to the refund request, unless exceptional circumstances apply.
• Donations for which a tax receipt has already been issued and the donor is unable to return the receipt.
• Gifts-in-kind or non-monetary contributions.

Tax Receipts

Where a refund is issued, the corresponding charitable tax receipt will be voided. Donors are responsible for ensuring that voided receipts are not used for tax purposes. ADRA Canada will issue a corrected receipt where required.

How to Request a Refund or Cancellation

To request a refund or cancel a recurring donation, please contact ADRA Canada using the details below. Please include your full name, email address, donation amount, transaction date, and reason for your request.