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Report a Concern

Report a Concern

ADRA Canada is committed to maintaining high ethical standards and legitimate practices and wishes to encourage the identification and prevention of any misconduct that may affect this commitment. Read our complaints policy.

Procedure

  1. Complaint submitted by phone, mail, email, web-form, or in person.
  2. Received by complaints Officer.
  3. Complaint acknowledged within 2 business days.
  4. Complaint forwarded to appropriate reviewer(s) within 2 business days.
  5. Appropriate action(s) determined within 5 business days.
  6. Next steps and anticipated timeline communicated with complainant (unless anonymous).
  7. Resolved
File Complaint

If you wish to remain anonymous, you may leave the contact information fields blank. Please note that we will be unable to provide you with feedback or communicate with you further. If you would like to receive feedback or for ADRA to get in touch with you, please fill in the fields below.

Report a concern using one of these other methods.

By Phone

1.888.274.2372

By Mail

ADRA Canada
20 Robert St W
Newcastle, ON L1H 1H8

By Email

complaints@adra.ca

File Complaint With Independent Agency

Make a Donation

Expenses

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  • 20 Robert St. W. Newcastle,
    ON L1B 1C6 Canada
  • 1.888.274.2372
  • info@adra.ca
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In instances where donations exceed the project’s requirements or when local conditions impede program implementation, ADRA Canada will reallocate the funds to similar activities to assist those in greatest need.

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